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Posted 11 April 2019 - 05:53 AM #1

Jinaku
Ironman

Jinaku
Posts: 1
Likes: 9


  • Member since:
    13 Feb 2017

    • Time spent:
      4h 20m 35s

  • Total level:
    241

I believe @Fe China deserves recognition on his customer service skills. Ive forgotten my password and the website was at no help sending my email a link to recover my password. Fe China has been on top of the case in trying to help me out. Hes been super friendly and courteous and as a moderator I believe he is doing a spectacular job. As a player / customer, I feel at ease knowing he is apart of the ALORA team.



Posted 11 April 2019 - 06:01 AM #2

Fe China
Banned

Fe China

Posts: 26
Likes: 205
Location: UK



  • Member since:
    01 Apr 2019

    • Time spent:
      15d 16h 41m 37s

  • Total level:
    1,704

Thank-you for your kind words, Jinaku, I really appreciate it! Knowing I have helped someone makes my day a whole lot better, and it only motivates me more to continue doing my duties. I only recently got promoted, and it's been a blast thus far. I have my team, as well as the community to thank for that.

 

The staff team as a whole deserves recognition and more credibility, what they do on a daily basis is incredible. There is so much more to being a member of staff than just responding to support threads and moderating the game/forum. 

 

Thank-you again, Jinaku<3



Posted 11 April 2019 - 08:29 AM #3

Chuckoramma1
Veteran

Chuckoramma1
Posts: 1,346
Likes: 966
Clan: Dynasty
Location: canada


  • Member since:
    24 May 2017

    • Time spent:
      46d 20h 20m 39s

  • Total level:
    2,277
    Awards

@Fe China  Forum daddy back at it always great things about  @ Austin Post  


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Posted 11 April 2019 - 10:02 AM #4

MT
Veteran

MT
Posts: 4,042
Likes: 3,598
Clan: #ICE




  • Member since:
    26 Sep 2018

    • Time spent:
      120d 12h 9m 46s

  • Previous username:
    Moral Truth

  • Total level:
    2,277
    Awards
I’m happy to hear you have received excellent customer service from Fe China , and he was able to resolve your issue in a reasonable amount of time. We are very fortunate to have him on the staff team. :)

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Promoted to Server Support on November 7th, 2018.

Promoted to Server Moderator on January 1st, 2019.

Demoted from Server Moderator on May 10th, 2019.

Promoted to Server Support on June 2nd, 2019.

Resigned from Server Support on July 15th, 2020.



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