H Z Pjr

Hi all,

I've been trying my hardest for a couple of hours now to try and recover my old account made in May 2017.

I understand Alora as a business has strict morals on account recovery, which I think is great. 

But for people like myself its very hard to recover an old account due to day to day things.

such as, 

- Upgrading Pc

- Moving House

I was getting told I need to proof ID for a transcation I made on the account? 

The member of staff didn't take it very serious. 

ME : 

STAFF: 

I think this was very unprofessional as I want to become a part of Alora once again. Not even that, a paying customer as well. 

He didn't cater any of needs and I felt like he didn't want me to get my account back. 

Thanks, 

H Z P