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Posted 24 May 2017 - 11:46 AM #1

Haris
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Haris
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If you are having two-factor authentication issues and need it disabled. Please make a topic here: 

http://www.alora.io/...ssword-support/

 

Once you've started your topic, fill out the form and include the following information in your post:

 

Your username you're having the issue on.

Your MAC and IP Address.

Any donation receipts and confirmation emails will be asked for if necessary.

 

Once you've done this, a staff member will get back to you as soon as possible.

For those that don't understand how to get the MAC Address of your device, please refer to the information below.

 

 

 

For Windows Users:

  • Open/Run command prompt
  • Once open, type in "getmac"
  • Copy/screenshot all of the results that show and include them in your thread.

 

For Mac Users:

  • Select System Preferences from the Apple Menu at the top left of your screen
  • Choose Wi-Fi from the list of interfaces on the left and click the advanced button
  • Choose the Hardware tab, under that you will see the MAC address of your wireless card

 

For Linux Users:

  • As the root user or user with appropriate permissions
  • Type "ifconfig -a"
  • From the displayed information, find "eth0" (this is the default first Ethernet adapter)
  • Locate the number next to the HWaddr. This will be your MAC address

 

And for those that don't know how to obtain their IP address 

 

 

 

If you have any further questions or are unable to obtain some of this information required, please message a staff member so we can assist you with it.

 

For anyone that needs help setting up their 2fa, please refer to this thread here:

http://www.alora.io/...tication-guide/


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