No support sorry. I normally support any idea that wants us to be as close to the main game as possible but for this one I'm against for now. To quote your suggestion, "Currently, Hard Mode isn't much more difficult than Normal Mode and can be completed nearly as quickly in good teams so there's little reason to do Normal Mode." Apart from a few good players I don't think we have that large of a playerbase to cater for the elite 1% that are already at an advantage with how badly most of the players suffer with ping.