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Fixing Client Issues - Mac OS X

Mac broken client support

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Posted 02 January 2019 - 06:55 PM #1

Mack

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Fixing Your Client - Mac OS X

 

1. Delete the Alora Jar file from your Applications folder and empty it from your Trash.

(If you have an uninstaller that will work as well)

 

2. Make sure you have the most recent OS update installed on your Mac.

You can do this in the App Store or via the Apple Menu in the top left corner of your screen.

(Apple Menu > About This Mac > Overview > Software Update)

 

3. After the OS is updated, make sure you download and install the most recent version of Java. https://www.java.com/en/download/

 

4. Also, download and install this specific version of Java (this is necessary for HD mode anyways, but usually fixes the inability for the client to load on Macs)

https://support.appl...72?locale=en_US

 

5. Re-download the jar file from the Alora website.

https://www.alora.io/play/

 

6. Move the jar file to your applications folder, right-click the Alora jar file and select Get Info. Make sure the file is being opened with Jar Launcher as shown here.

http://prntscr.com/m0sigv

 

7. Open the client and when prompted to launch with Java 1.6 select Yes.

http://prntscr.com/m0se9n

 

8. You should be able to log-in without issue.

 

* If you are still experiencing technical issues, please post a support ticket here, describing the issue the best you can and the staff team will be with you as soon as they are able.

https://www.alora.io...hnical-support/

 

* If you would like to be able to play in HD on your Mac see Omicron’s guide here.

https://www.alora.io...ing-on-mac-osx/

https://www.alora.io...sx-high-sierra/

 

 

Thanks for stopping by, and hopefully this solves your client issues.

Enjoy your time on Alora!


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Posted 02 January 2019 - 07:51 PM #2

swagy
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Great guide! Very detailed and simple to the eye. Keep up the amazing work Mack!


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Posted 02 January 2019 - 08:24 PM #3

7ashkal
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yeah.. nice guide probably would help everyone that got this problem !! 


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Posted 02 January 2019 - 08:25 PM #4

iOlmlet

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Perfect guide buddy, Tidy read also.
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Posted 02 January 2019 - 08:47 PM #5

Dylain

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Thank-you for the guide Mack. I'm sure this thread will be put to great use when it comes down to user(s) requiring mac assistance.



Posted 02 January 2019 - 09:02 PM #6

Zach McCoy

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Very good guide man.

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Posted 03 January 2019 - 04:12 AM #7

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Another awesome guide for the knowledge base from @Mack, well done my friend. :) 


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Posted 03 January 2019 - 11:06 AM #8

Chuckoramma1

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i have had no issue with mac's My issue more is with java but great guild hope it helps people


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Posted 04 January 2019 - 10:54 PM #9

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I actually just had to use this method today after my client wouldn't load. Thank you very much for this guide as my client is back to normal. The only thing is that every time I try to use HD I get an error saying "Failed to enter OpenGL HD" if you know how to fix that at all your advice would be very appreciated. 


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Posted 04 January 2019 - 11:02 PM #10

Mack

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I actually just had to use this method today after my client wouldn't load. Thank you very much for this guide as my client is back to normal. The only thing is that every time I try to use HD I get an error saying "Failed to enter OpenGL HD" if you know how to fix that at all your advice would be very appreciated. 

This guide is just to fix the client, not allow it to play in HD mode. To be able to enter HD mode you'll need to follow the steps Omicron lays out in the guide linked at the bottom of mine. It's a bit more technical, involving changes to your Terminal to allow OpenGL to work correctly. I or Omicron can likely assist you with that if need be but it is laid out very well in his guide if you follow his steps exactly.

 

https://www.alora.io...sx-high-sierra/


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